Privacy policy
Last updated: 02/10/26
This Privacy Policy describes how Neupril ("we," "us," or "our") collects, uses, discloses, and processes your personal information when you visit or make a purchase from any of our websites, social media accounts, or other resources we own or operate (collectively, the "Site").
Contact
If you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us by e-mail at [email protected].
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases or provide support. In this Privacy Policy, "Personal Information" means any data that identifies or relates to an identifiable individual.
Device Information
Purpose: To load the Site accurately for you and perform analytics on Site usage to optimize our performance.
Source: Collected automatically when you access our Site using cookies, log files, tags, or pixels.
Disclosure: Shared with Shopify, our store platform provider.
Personal Information collected: Browser type, IP address, time zone, cookie identifiers, pages or products viewed, search terms, and interactions with the Site.
Order Information
Purpose: To fulfill orders, process payments, arrange shipping, send confirmations, communicate with you, screen for fraud, and provide offers consistent with your preferences.
Source: Collected from you.
Disclosure: Shared with Shopify and trusted payment and shipping partners.
Personal Information collected: Name, billing/shipping addresses, payment details, e-mail address, and phone number.
Customer Support Information
Purpose: To provide customer service and resolve inquiries.
Source: Collected from you.
Disclosure: Shared with Shopify.
Personal Information collected: Name, contact details, and any information you include in communications with us.
Sharing Personal Information
We share Personal Information with service providers to operate our business and fulfill contracts with you. For example:
We use Shopify to power our store (see Shopify's Privacy Policy: https://www.shopify.com/legal/privacy).
We may disclose data to comply with legal obligations or lawful government requests.
Behavioral Advertising
We use your information to show relevant ads and marketing communications. Examples include:
Google Analytics learn more: https://www.google.com/intl/en/policies/privacy/, opt-out: https://tools.google.com/dlpage/gaoptout
Meta (Facebook & Instagram) ad settings: https://www.facebook.com/settings/?tab=ads
Google Ads: https://www.google.com/settings/ads/anonymous
Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of targeted ads via the Digital Advertising Alliance: https://optout.aboutads.info/
Third-Party Pixels and Cookies
When you visit our Site, register, or open an email, cookies and similar technologies may be used by our partners to associate these activities with information they hold about you (including your e-mail). We or our partners may then send relevant communications. You may opt out here: https://app.retention.com/optout.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Your Rights
California (CCPA/CPRA): You may request access to, correction of, or deletion of your Personal Information. You have the right to opt out of the sale or sharing of your Personal Information. To exercise these rights, contact us at [email protected]. You may also designate an authorized agent to submit requests on your behalf.
EU & UK (GDPR): You may access, correct, delete, or restrict the processing of your data and withdraw consent at any time. We obtain your consent before setting non-essential cookies. You can manage your cookie preferences at any time by clicking "My Privacy Choices" in our website footer. Contact us at [email protected] to exercise your rights.
Other U.S. States: If you reside in Colorado, Connecticut, Virginia, Texas, Oregon, Montana, or other states with applicable privacy laws, you may have similar rights to access, correct, delete, or opt out of the processing of your Personal Information. Contact us at [email protected] to exercise these rights.
Cookies
Cookies are small text files used to improve your browsing experience and store preferences. We use the following categories of cookies on our Site:
Strictly Necessary Cookies: Required for our Site to function, including cookies for navigation, shopping cart functionality, checkout, and security. These cookies cannot be switched off and do not require consent.
Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous usage data (e.g., Hotjar). For EU/UK visitors, these cookies are only set after you provide consent.
Functional Cookies: Enable enhanced features such as country and currency detection. For EU/UK visitors, these cookies are only set after you provide consent.
Targeting Cookies: Used by our advertising partners (such as Klaviyo, Meta, and Google) to build a profile of your interests and show you relevant ads. For EU/UK visitors, these cookies are only set after you provide consent. For California visitors, these cookies are set by default but you may opt out at any time.
You can manage your cookie preferences at any time by clicking "My Privacy Choices" in our website footer. Our cookie banner displays different options based on your location: EU/UK visitors must opt in before non-essential cookies are set, while U.S. visitors may opt out of non-essential cookies.
For a complete, automatically updated list of all cookies used on our Site, please visit our Cookie Policy page.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2 years |
| _secure_session_id | Used in connection with navigation through a storefront. | 24 hours |
| _shopify_country | Used in connection with checkout. | Session |
| _shopify_m | Used for managing customer privacy settings. | 1 year |
| _shopify_tm | Used for managing customer privacy settings. | 30 minutes |
| _shopify_tw | Used for managing customer privacy settings. | 2 weeks |
| _shopify_essential | Used for essential store functionality and anti-tampering. | 1 year |
| _storefront_u | Used to facilitate updating customer account information. | 1 minute |
| _tracking_consent | Stores tracking preferences. | 1 year |
| cart | Used in connection with the shopping cart. | 2 weeks |
| cart_currency | Stores cart currency. | 2 weeks |
| cart_sig | Used in connection with checkout. | 2 weeks |
| checkout_token | Used in connection with checkout. | 1 year |
| secure_customer_sig | Used in connection with customer login. | 20 years |
| storefront_digest | Used in connection with customer login. | 2 years |
| tracked_start_checkout | Used in connection with checkout. | 1 year |
| checkout_one_experiment | Used in connection with checkout. | Session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Tracks landing pages. | 2 weeks |
| _orig_referrer | Tracks referral sources. | 2 weeks |
| _s | Shopify analytics. | 30 minutes |
| _shopify_d | Shopify analytics. | Session |
| _shopify_s | Shopify analytics. | 30 minutes |
| _shopify_sa_p | Analytics related to marketing and referrals. | 30 minutes |
| _shopify_sa_t | Analytics related to marketing and referrals. | 30 minutes |
| _shopify_y | Shopify analytics. | 1 year |
| _y | Shopify analytics. | 1 year |
| _shopify_evids | Shopify analytics. | Session |
| _shopify_ga | Shopify and Google Analytics integration. | Session |
| _hjSession | Hotjar session data. | 30 minutes |
| _hjSessionUser | Hotjar user identification. | 1 year |
The length of time a cookie remains on your device depends on whether it is a "session" or "persistent" cookie. Session cookies expire when you close your browser; persistent cookies remain until they expire or are deleted. Most cookies we use last between 30 minutes and two years. You can control or delete cookies in your browser settings. Removing cookies may affect certain site functions, such as checkout or login.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection or use practices when such a signal is received.
Changes
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The most recent version will always be posted here with the "Last updated" date above.
Complaints
If you believe your personal information has been mishandled, please contact us at [email protected]. You may also lodge a complaint with your local data protection authority if applicable.